Neil from Totally Truro talks about invisible technology

09/02/2016

We worked closely with Totally Truro to implement Cloud Technology as part of our ProSupport Contract which provided them with six licenses for Microsoft Office 365 so they could operate flexibly and remotely enabling staff to be at home, in the field or in the office.  In addition with 'ProSupport' our team ensured that data was secure, with a robust, managed backup process that reduced the impact of any downtime and data loss.

Read our interview below with Neil Scott, BID Manager at Totally Truro, following our 'invisible cloud project'.

Sarah (NCI):

"Hi Neil, I hope you're well?. I’m calling to hear how you have got on with the new cloud technologies in place and your views on our service overall."

Neil (Totally Truro):

"Hi, thanks Sarah.  Well, the first thing we noticed is that it’s invisible, invisible in a good way though," he laughs.  "Basically it’s no hassle.  We need systems that work and NCI provide a very professional set-up that is responsive and helpful.  Anything we have needed, and any queries we had have been dealt with by your technical support quickly and effectively plus, you don’t make us feel like idiots whatever our question.  We’re not technical, so it’s great to be put at ease and speak to someone who knows how to help.

Sarah (NCI):

"Thanks Neil, this is really lovely to know and I will certainly pass your feedback onto the team too.  Had you heard about NCI before we worked with you on this project?"

Neil (Totally Truro):

"We had heard good comments beforehand about NCI which encouraged us to call you.  We did think that you were priced a little more than other local IT companies however, the value that you could provide and the responsive service was considerably more important to us and would save money in the longer term."

"When we first came to your offices and met your team we thought you were very professional and were nice guys to talk to which was also important to us.  We also know that if our systems fall over we would be able to get up and running again having successfully minimised the risk of any data loss or impact on our operations.  It’s reassuring to know our systems are robust and also that if we have any problems they will get fixed properly."

"Overall, we are really pleased with the service you have provided, it’s the ‘right balance’ - a professional, technically responsive service and a friendly welcoming approach."

Sarah (NCI):

"Thanks Neil, it's great to hear that and we're pleased your IT is working well for you now. Thanks for your time talking to us and all the best with your continued business success".

For more information about our IT services and support please get in touch or visit 'NCI- Business IT'

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