Bedruthan Hotel and Spa

30/03/2016

Quality IT support and services underpin the luxury holiday experience in Cornwall

Bedruthan Hotel and Spa is a beautiful, family oriented hotel in Mawgan Porth, Newquay and has been cherished by two generations of the same family for over 50 years.  The hotel caters for the needs of its guests around the clock and provides an elegant setting, excellent services and luxury facilities.

The proprietors of Bedruthan Hotel and Spa wanted to be sure that their front-of-house checking-in system, and the data stored on their server would still be accessible if they experienced an IT issue, such as a virus or database crash.  They needed an IT provider who valued their high standards of service and could work with the hotel group to implement robust security solutions.

How NCI helped the Bedruthan Hotel and Spa and Scarlet Hotels:

• Technical advice and evaluation to identify the IT efficiencies that underpin a robust hotel management system

• 'ProSupport' with managed anti-virus and firewall protection - this includes 24/7 system monitoring to protect against potential attacks

• Four Servers including one for 'Backup and Data Recovery' - to support line-of-business applications and minimise risk of data loss

• Extended hours support for any issues that may arise out of normal business hours as part of the hotels 24/7 customer service

• Upgrade to fibre broadband internet for a faster, more reliable connection that can support multiple users, perfect for varying hotel occupancy levels.

Outcome:

In the event of any IT issues that can occur from time to time NCI and Bedruthan Hotel and Spa are confident that there is an immediate safety net to protect and secure data and enable rapid recovery and return to 'normal business'.  The result means that the hotels high service standards are supported by a robust and efficient IT system and network.

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